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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Troy Villegas

May 14, 2024

1  out of  5 rating by Troy Villegas
"not knowing much about insurance, I should have looked up all of the reviews regarding State Farm before I ended up getting them. Let me break down what has Happened and why I'm out $15,000. if you learn nothing else from this review, just know don't get State Farm. I have a business that received an audit that I was not made aware of, I did not find this out till reaching out to Bryans office randomly. over the course of many months, I told them I tried time and time and time again to complete the audit in which half of the times we would go through our text threads there would be no response no form of communication on their end. After many months of me continuously reaching out to this office, they finally was able to assist me in getting the audit done and after it was completed, they told me my insurance would be reinstated ASAP which I did not know it was even canceled. After receiving information from this office, even though they purposely ignored my text messages on multiple occasions I assumed my insurance would be reinstated and then we had a $15,000 loss. I tried to make a claim, And they continuously kept telling me that they would look into it/work on it, and that they were waiting for certain departments to handle the claim. All of this turned out that my insurance was never going to be reinstated And State Farm knew it, but Bryan's office didn't know it apparently Because although he is contracted with State Farm, he does not know all of the policies. this is a very basic analysis of my experience with State Farm. If you quickly look them up on Google or YouTube, you will see tons of people say that they don't pay out Claims and they make it as difficult as possible. This coupled with the fact that I have multiple text messages with the office stating everything I've said was true. They do not care and now I'm being told to put a claim against Brian's insurance since I was misinformed and not assisted properly throughout the many months that I attempted to correct any audits that I was not made aware of. Once I spoke with the underwriting team because Bryan's office wouldn't do anything even though they were the ones who told me my insurance would be reinstated asap, with me speaking calmly and professionally i was hung up on by the underwriting team and they gave me attitude the entire time as if I was in the wrong. I say all that to say #1 don't go through state farm, #2 there are tons of better policies out there that I have found all state stay away from State farm, #3 If for some reason you're ridiculous enough to use state farm, DO NOT use Bryan's office. The level of miscommunication and lack of communication on their end cost me $15,000 . I've already found another insurance provider that gave me 10x more coverage, at a way better price and they actually will answer calls, text, etc. each time. I'm officially at a dead end with State Farm as my last step to fight this is to Go at Bryan's insurance company, but at this point It's been over nine months of me, fighting them for the same issue and I am officially giving up. This review hopefully will steer away anybody that is as stupid as I was to get insurance without doing any research on the provider. Do your research or at the very least don't get State Farm."
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Kirsten Johnson

May 8, 2024

5  out of  5 rating by Kirsten Johnson
"Bryan Walton was very helpful , he walked us through everything and made sure we got the best service."
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jones Randy

January 11, 2024

5  out of  5 rating by jones Randy
"Greatest people to deal with."
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Eddie Massey (DADDYO)

August 26, 2023

5  out of  5 rating by Eddie Massey (DADDYO)
"Bryan is Top notch Agent. If he ever leaves, i will too. The Absolute Best Insurance Company hands down. Need more agents to follow Bryan's Professionalism."
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Deborah Crowder

August 9, 2022

5  out of  5 rating by Deborah Crowder
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Loogie Booger

March 21, 2022

5  out of  5 rating by Loogie Booger
"Bryan has been nothing but helpful. Anytime I call him and his staff is right on top of it. Blessed to have this kind of service available to me."
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Wendy Butterworth

December 29, 2021

5  out of  5 rating by Wendy Butterworth
"Bryan is always there to help with auto and homeowners insurance. He is very knowledgeable."
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December 29, 2021

5  out of  5 rating by AMY DREW
"Bryan's office always goes above and beyond. He is knowledgeable, relatable, and professional. Great value on auto insurance and life insurance! Go see Bryan!"
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P-T Humphries

April 30, 2021

5  out of  5 rating by P-T Humphries
"Outstanding Insurance agent. Very knowledgeable, extremely helpful, and values his customers."
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Rose Redford

August 11, 2020

5  out of  5 rating by Rose Redford
"I have nothing but great things to say about this agency! Kevin is a great guy and saved me a ton of money on my homeowners and auto insurance.He was very professional,friendly,and courteous. He was quick to respond to any questions I had along the way. It was nothing but a pleasure to deal with him and I highly recommend this agency to anyone who wants to save money!"
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frank piacine

August 6, 2020

5  out of  5 rating by frank piacine
"Kevin at Bryan Walton insurance saved the day for me with boat insurance coverage. Progressive dropped me for two claims, one of which was not my fault, but Kevin got me back to fishing with a policy that cost less than Progressive had been charging. Very happy with all aspects of the customer experience. Highly recommend."
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Solve Winsett

July 29, 2020

5  out of  5 rating by Solve Winsett
"I’ve known Bryan for a few years - he was my agent when I first moved to Knoxville. We made the switch back to State Farm and we are so happy to be apart of the State Farm family again! Bryan was able to save us over $150 a month! He is quick to respond and always available to help and answer any questions. Truly a wonderful person who has his clients best interest at heart. I highly recommend Bryan and his team for all of your insurance needs."
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Andrew Flesher

June 4, 2020

5  out of  5 rating by Andrew Flesher
"Reliable, hard working, honest and extremely knowledgeable, Bryan is exactly what you want in an insurance agent. If you’re looking to make a change or shopping insurance for the first time, look no further. This is your guy."
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Chris Whitsell

June 4, 2020

5  out of  5 rating by Chris Whitsell
"Saved me over $500 a year on car insurance"
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Nicki S.

March 25, 2020

5  out of  5 rating by Nicki S.
"Bryan and his staff are courteous and genuinely care about their customers! Highly recommend for all your insurance needs!"
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Brian Lancaster

June 21, 2019

5  out of  5 rating by Brian Lancaster
"Bryan and his staff were great to work with and saved me over $400 on my home and car insurance!!!!"